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Test on your device

On this page you can make sure that live gigs works with your device without problems. You can test the speed of your internet connection as well on this site. We recommend the internet speed to be at least 10Mpbs.  

The video contains instructions on how the gig environment works. Play the video from the play button in the bottom corner of the player. If the video works well, the live gig will also work on your device.

Be sure to try the video on the device you want to watch the live show with.

What to do if video does not work?

  • Check your bandwidth
    We require network speeds of 10 Mbps or higher in order to stream our lowest playback quality (240p). You can use this speed test on the right to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on Wifi or cellular networks. 

  • Disable any browser extensions, plugins, or add ons
    Third party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you're having trouble, try disabling any active extensions one-by-one to find the culprit. You can also open your video within an incognito or private window of your browser for testing. 

  • Restart your router and modem
    Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting to perform a hard reboot.

  • Update your browser
    Browser software is constantly being improved upon. Make sure you are using the latest version of your browser for peak performance. The latest version of each browser can be found here

  • Close excess browser tabs or applications
    Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows.

  • Clear your browser’s cache
    Although this may sound simple, refreshing your cache can help with many different issues, including playback. Learn more here

  • Disable/Enable Hardware acceleration
    Hardware acceleration makes resource-hungry operations run more efficiently, but sometimes doesn’t work well with older graphics cards. Try disabling or enabling this option within your browser settings. 

You can find more information in our FAQ -section (

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