Privacy Policy

Rockway Oy is committed to following the General Data Protection Regulation (GDPR) which was introduced on the 24th of May 2016 and came into force on the 25th of May 2018. We are committed to protecting our customers' privacy and will provide them with the ability to influence how their individual information is processed. This privacy statement outlines in detail how that customer information is processed. In order to use Rockway's Services, the customer must agree to the terms and conditions of this Privacy Policy show here.
 

The information we collect may be divided into user-provided, observed, and analytics-driven information.

REGISTRAR AND CONTACT INFORMATION 

The registrar of the information is:
Rockway Oy (VATID FI20764227)
Ilmalankatu 2 A
00240 Helsinki

 

WHAT INFORMATION MAY WE COLLECT FROM OUR USERS?
 

1. Information the user has given him/herself:

  • Identification information such as name

  • Contact information such as address, email address and phone number

  • Payment details

  • The email address and certificate used to sign in via Google or Facebook
     

2. Information through the use of the service derived by analytics:
 

3. Services Order History
 

  • Information on billing and fees for services

  • Service usage and browsing information, as well as terminal identification

  • The primary source of the information we collect is from the users themselves, but additional information may be obtained through our partners, such as a card payment brokers.
     

WHAT IS THE STORED INFORMATION USED FOR?
 

The stored data will be used:

  • To maintain customer relationships

  • For the delivery of ordered services

  • Development and improvement of our services

  • For statistical purposes

  • For producing user-targeted content and marketing

  • To prevent abuse

  • For providing and improving customer service

 

HOW IS THE INFORMATION STORED AND PROTECTED?
 

All information collected from our users is protected from unauthorised access and against accidental or unauthorised loss, alteration, disclosure or other processing. Rockway Oy's customer information is stored on servers maintained by subcontractors located within the EU. The level of security is very high, and our servers are protected against hacking and denial of service attacks. Access to and processing of stored personal data is controlled in accordance with good privacy practices.
 

WHO PROCESSES PERSONAL DATA?
 

Only Rockway Oy's own employees can access customer information. Our staff is trained to use information safely and responsibly.
 

We use known trusted partners and subcontractors when transferring information to a third party. Contractual agreements with partners and subcontractors have taken into account all legal requirements.
 

Information Management Company:

Rockway Oy (VATID FI20764227)

Ilmalankatu 2 A

00240 Helsinki

 

HOW LONG IS THE DATA STORED?
 

We will retain personal information only for the time necessary to fulfil the purposes for which the information was gathered.  In addition, some information may be retained for a longer period of time if it is necessary to fulfil and demonstrate compliance with other statutory obligations. These responsibilities include, for example, accounting and consumer trading responsibilities.
 

Upon Customer's request, personal data relating to him/her may be removed or anonymised from Rockway Oy's systems, whereupon the information will no longer be used for the purposes listed in the description.
 

For some data, the law imposes obligations on the longer-term storage of data for purposes such as:

  • The Accounting Act defines longer retention periods for data, whether or not they contain personal data.

  • Electronic system logs are collected and stored as required by law to provide a legal and secure online service to our customers.

  • Sufficient backups are made of the systems and the databases contained therein to ensure safe data storage, the ability to correct errors, maintain security, and ensure continuity of service.

 

WHAT RIGHTS DOES THE USER HAVE?
 

Rockway users have the rights to:

  • Get access to personal data about him/herself and obtain a copy of the personal data stored in the system.

  • Request the correction or deletion of personal information about him/herself.

  • Under certain conditions, request a restriction or object to the processing of personal data.
     

If the processing of data is based on separate consent, the user has the right to withdraw his or her consent at any time. However, this does not affect the lawfulness of the processing carried out prior to the withdrawal of consent.

You may request these rights by contacting our customer service. The request must be sufficiently individualised to allow our customer service to verify the user's identity. If we are unable to fully comply with the request, we will notify the user.

 

If the User notices any deficiencies or irregularities in the processing, he or she has the right to complain to the Data Protection Officer.
 

HOW DOES THE USER RECEIVE HIS OR HER INFORMATION STORED IN THE SYSTEM?
 

A Rockway user may request information stored on our systems by contacting our customer service. The information we collect will give you more detailed information on "WHAT INFORMATION MAY WE COLLECT FROM OUR USERS?" section.
 

HOW CAN A USER AFFECT THE USE OF HIS OR HER INFORMATION?
 

Rockway Oy is committed to providing its users the possibility to influence the collection and use of their information.The user may decide on the marketing and information targeted to him or her. The user may also accept or reject receiving various marketing messages. The user may at any time request the removal of his / her user account and stored data from Rockway Oy. In some cases, not all information can be deleted, as the law may require that some of the user's information be kept.
 

Customers can have their information settings adjusted by contacting support@keikalla.fi.

 

WILL PERSONAL INFORMATION BE DISCLOSED TO THIRD PARTIES?
 

Rockway Oy may use the stored information with third parties for marketing and payment brokerage purposes.

If necessary, we also disclose information at the request of the authorities, and we always inform the customer of requests for information, if permitted by law.
 

DOES THE SERVICE SITE USE COOKIES AND WHAT ARE THEY?
 

Rockway Oy uses cookies and other similar technologies in its services. Cookies are also used, for example, to personalise the user experience. In this way, we can provide better content for our users and better targeted news and marketing. You must use and accept cookies for these activities.

 

CAN THIS PRIVACY STATEMENT BE CHANGED?
 

Due to the evolution of the services we provide and changes in legislation, we reserve the right to change the privacy statement as necessary.

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